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1. No Returns on Food Items
Due to the perishable nature of food products, we do not accept returns once delivery is completed.
2. Order Cancellation
Orders may be cancelled up to 4 hours before the scheduled delivery time. Once food preparation has started, cancellation requests will not be accepted.
3. Incorrect or Damaged Orders
If you receive an incorrect, damaged, or spoiled item, please notify us immediately with supporting evidence such as photos.
4. Refund Processing
Approved refunds will be processed to the original payment method within 5–7 working days. Refund eligibility is determined at our discretion.
5. Late Complaints
Complaints regarding food quality or incorrect items must be reported within 2 hours of delivery. Complaints submitted after this time may not be eligible for resolution.
6. Partial Refunds
In certain cases, we may offer partial refunds or store credits instead of full refunds depending on the nature of the issue.
7. Non-Refundable Situations
Refunds will not be provided for dissatisfaction based on personal taste preferences, change of mind, or failure to read product descriptions.