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1. Delivery Coverage
We currently deliver within Dhaka city, including Gulshan, Banani, Baridhara, Dhanmondi, Uttara, and surrounding areas.
2. Delivery Charges
Delivery fees are calculated based on distance from our central kitchen and will be displayed at checkout.
3. Estimated Delivery Time
Estimated delivery time is 45–90 minutes. Delays may occur due to traffic, weather, or high demand.
4. Missed Deliveries
If a customer is unavailable to receive an order at the provided address, we are not responsible for food quality deterioration or re-delivery.
5. Force Majeure
We are not liable for failure or delays caused by events beyond our reasonable control, including natural disasters, strikes, government actions, or network failures.
6. Address Accuracy
Customers are responsible for providing accurate and complete delivery information. We are not liable for delays or failed deliveries caused by incorrect addresses or contact details.
7. Contactless Delivery
Where applicable, contactless delivery may be provided. Responsibility for the order transfers to the customer once the delivery is marked as completed.
8. Bulk & Catering Orders
Bulk or catering orders may require advance payment and confirmation. Custom orders may be subject to different cancellation and refund terms.